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Barriers to care: language and literacy

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What Language Services Mean to Patients

April 6, 2011 | Program Results Report

"We would never have gotten this information if the doctor had just gone in with broken Spanish," said Beth Ebel, M.D. "Often you don't know what you're getting into with medicine. If you don't know the nuances of the situation it can be a problem."

Telephone Interpretation Services Can Serve Hospitals Well

April 6, 2011 | Program Results Report

As the project manager at the University of Michigan said: "We could just grab the phone when patients came in who spoke languages for which we don't have an interpreter."

Examining Effectiveness of Medical Interpreters in Emergency Departments for Spanish-Speaking Patients With Limited English Proficiency

March 1, 2011 | Journal Article

The language barrier can prevent Spanish-speaking patients from adhering to treatments and follow-up plans after visiting the ED. During ED visits, this trial provided Spanish-speaking patients, with limited English proficiency, the services of professionally trained medical interpreters.

Primary Language, Income and the Intensification of Anti-Glycemic Medications in Managed Care

May 1, 2011 | Journal Article

This article examines how language and income interact with treatment of Type II diabetes in a large managed-care trial. Previous research has shown that minorities and low-socioeconomic status individuals have more poorly controlled blood sugar levels than White Americans.

"Does this Doctor Speak My Language?"

February 1, 2011 | Journal Article

Having doctors rerate their non-English language skills on a descriptive, 5-level scale, from an initial, non-descriptive 3-level scale, resulted in physicians more modestly assessing their fluency. This seems to improve the accuracy of self-reported proficiency.

Initial Interpreter Qualifications Assessment Process

June 4, 2008 | Toolkit

Research demonstrates that the use of unqualified individuals can result in increased medical errors.

Interpreter Services Annual Services Competencies Assessment

June 4, 2008 | Toolkit

The presence of a readily accessible, qualified language services workforce is necessary for a high-quality program.

Language Barriers in Health Care

June 4, 2008 | Toolkit

Select Findings from the Literature

Interpreter Satisfaction Survey

March 1, 2007 | Toolkit

The presence of a readily accessible, qualified language services workforce is necessary for a high-quality program.

Hablamos Juntos (Together We Speak)

August 12, 2010 | Journal Article

Hablamos Juntos supplied Spanish interpreters to health care providers in eight states. This study examined data from the program to determine if the presence of an interpreter improved communication between health care providers and their Latino patients.

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