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April 6, 2011 | Program Results Report
"We would never have gotten this information if the doctor had just gone in with broken Spanish," said Beth Ebel, M.D. "Often you don't know what you're getting into with medicine. If you don't know the nuances of the situation it can be a problem."
April 6, 2011 | Program Results Report
As the project manager at the University of Michigan said: "We could just grab the phone when patients came in who spoke languages for which we don't have an interpreter."
March 1, 2011 | Journal Article
The language barrier can prevent Spanish-speaking patients from adhering to treatments and follow-up plans after visiting the ED. During ED visits, this trial provided Spanish-speaking patients, with limited English proficiency, the services of professionally trained medical interpreters.
May 1, 2011 | Journal Article
This article examines how language and income interact with treatment of Type II diabetes in a large managed-care trial. Previous research has shown that minorities and low-socioeconomic status individuals have more poorly controlled blood sugar levels than White Americans.
June 4, 2008 | Toolkit
Research demonstrates that the use of unqualified individuals can result in increased medical errors.
June 4, 2008 | Toolkit
The presence of a readily accessible, qualified language services workforce is necessary for a high-quality program.
June 4, 2008 | Toolkit
Select Findings from the Literature
March 1, 2007 | Toolkit
The presence of a readily accessible, qualified language services workforce is necessary for a high-quality program.
January 1, 2010 | Book
In this chapter, Irene Wielawski, a free-lance journalist and former investigative reporter looks at Hablamos Juntos, examining its conceptual bases, observing the program in action, and offering some thoughts—based in part on the evaluation of the program—on the challenges to language-access programs and possible ways of overcoming them.
November 18, 2009 | Program Results Report
Inova, a not-for-profit health care system based in northern Virginia that includes hospitals, emergency and urgent care centers and other health-related organizations, established the role of the patient navigator to meet their needs.