Initial Interpreter Qualifications Assessment Process
June 4, 2008 | Toolkit
Research demonstrates that the use of unqualified individuals can result in increased medical errors.
Barriers to care: language and literacy
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Interpreter Services Annual Services Competencies Assessment
June 4, 2008 | Toolkit
The presence of a readily accessible, qualified language services workforce is necessary for a high-quality program.
Language Barriers in Health Care
June 4, 2008 | Toolkit
Select Findings from the Literature
Interpreter Satisfaction Survey
March 1, 2007 | Toolkit
The presence of a readily accessible, qualified language services workforce is necessary for a high-quality program.
Measures
June 4, 2008 | Toolkit
A successful language services program begins with a strong foundation.
Speaking Together Toolkit
June 4, 2008 | Toolkit
This toolkit provides advice to hospitals on improving quality and accessibility of language services.
Cambridge Health Alliance
January 1, 2007 | Toolkit
Providing appropriate language services depends on a health care organization¿s ability to accurately screen for language needs among its patients and to identify patients¿ preferred language for health care encounters. The use of standardized practices to collect this information will provide the hospital with an accurate assessment of the need for interpreter services, translated materials and signage.
Universal Symbols in Health Care Workbook
December 14, 2005 | Toolkit
Using symbols for health care signage can successfully meet the wayfinding needs of patients that speak hundreds of different languages. This workbook is designed for health care facilities and graphic designers interested in learning about and usin ...
Chapter 5: Promising Practices in Interpreter Training and Competency Assessments
September 5, 2008 | Toolkit
Interpretation competency can be ensured through internal or external training.
Developing the Translation Brief
April 1, 2009 | Toolkit
The More Than Words Toolkit Series clarifies the translation process and provides a roadmap to help health care organizations improve the quality of their translated materials in order to get better results.