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July 1, 2012 | Toolkit
This framework was designed to assist Aligning Forces for Quality (AF4Q) Alliances in building an onboarding toolkit for new consumers. Onboarding is a process used to orient new volunteers or staff to an organization. It typically includes a set of ...
July 1, 2012 | Toolkit
Meaningfully engaging consumer leaders in the Aligning Forces for Quality (AF4Q) initiative helps ensure the community's patient, caregiver, and consumer needs are met. Meaningful consumer engagement (CE) is a term often used when describing multi-s ...
April 1, 2012 | Toolkit
This document outlines a set of best practices for Alliances to recruit, orient, and support consumer stakeholders, also called community partners.
April 1, 2012 | Toolkit
Although there are a number of specific reasons why quality data reports may be missing for a provider, this report provides guidance focusing on three key reasons: Too few patients did not report and not applicable.
April 1, 2012 | Toolkit
Providing clear missing data explanations may improve consumers' response to health professionals without data, as well as health professional engagement in reporting activities.
April 1, 2012 | Toolkit
Patient Experience Messaging for Health Plans is part of a suite of resources on patient experience designed by Aligning Forces for Quality to assist community health collaboratives in discussing the growing importance of measuring patient experience and providing the information and tools needed to help stakeholders get up to speed.
April 1, 2012 | Toolkit
The Patient Experience of Care Glossary is part of a suite of resources on patient experience designed by Aligning Forces for Quality to assist community health collaboratives in discussing the growing importance of measuring patient experience and providing the information and tools needed to help stakeholders get up to speed.
April 1, 2012 | Toolkit
Patient Experience Messaging for Providers is part of a suite of resources on patient experience designed by Aligning Forces for Quality to assist community health collaboratives in discussing the growing importance of measuring patient experience and providing the information and tools needed to help stakeholders get up to speed.
December 1, 2011 | Toolkit
This tool/utility is provided as part of a series of technical assistance products to support the efforts of Alliances to engage consumers in using information on quality and cost when making health care decisions.
June 16, 2011 | Toolkit
This set of email templates can assist Alliances in engaging prospective and current consumer representatives in all aspects of AF4Q, moving them from awareness, to understanding, to buy-in and finally, to activation.