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September 13, 2010 | Journal Article
Patients with higher levels of educational attainment, chronic back pain and reports of poor physical health are more likely to perceive mistakes in their ambulatory care. Patient perceptions of mistakes often lead them to seek different physicians.
July 1, 2010 | Issue Brief
This report details comprehensive information on the many choices Aligning Forces for Quality (AF4Q) communities have when determining how best to display information.
February 1, 2002 | Program Results Report
From 1992 to 1997, staff from the Maryland Health Care Access and Cost Commission developed and fielded a survey to measure Medicaid recipients' satisfaction with their medical care.
June 13, 2013 | Issue Brief
This inventory lists a variety of free resources that are available to support health care organizations in determining what they need to do to improve patient experience and how to implement those improvements.
November 1, 2012 | Journal Article
The use of a publicly available online report of physician-level data on the choice of primary care provider (PCP) among new members to the HealthPlus of Michigan health plan was assessed in this study.
January 24, 2012 | Story
Rodriguez investigated the degree of differential item functioning on the Clinician & Group Consumer Assessment of Healthcare Providers and Systems (CG-CAHPS) survey.
April 6, 2011 | Program Results Report
As the project manager at the University of Michigan said: "We could just grab the phone when patients came in who spoke languages for which we don't have an interpreter."
April 1, 2011 | Journal Article
This research suggests that differences in CAHPS survey results by race or ethnicity are more likely to reflect actual experiences than differences in use of the survey instrument.
April 28, 2010 | Program Results Report
The Jackie Nitschke Center, located on a quiet side street in Green Bay, Wis., has a history of helping people with substance abuse problems.
February 1, 2006 | Journal Article
Recommended Reading Getting By: Underuse of Interpreters by Resident Physicians How Do you Assure Your Interpreters Skills? Initial and Ongoing Evaluation of Interpreters The current investigation focused on individuals seeking health care who had ...