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Ambulatory Care

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  • Topic: Ambulatory care
  • Topic: Patient satisfaction/customer service
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Leverage Existing Efforts or Use a Centralized Approach?

July 1, 2010 | Issue Brief

This report details comprehensive information on the many choices Aligning Forces for Quality (AF4Q) communities have when determining how best to display information.

Patient Perceptions of Mistakes in Ambulatory Care

September 13, 2010 | Journal Article

Patients with higher levels of educational attainment, chronic back pain and reports of poor physical health are more likely to perceive mistakes in their ambulatory care. Patient perceptions of mistakes often lead them to seek different physicians.

Maryland Measures Satisfaction of Medicaid Recipients

February 1, 2002 | Program Result

From 1992 to 1997, staff from the Maryland Health Care Access and Cost Commission developed and fielded a survey to measure Medicaid recipients' satisfaction with their medical care.

A Field Experiment on the Impact of Physician-Level Performance Data on Consumers' Choice of Physician

November 1, 2012 | Journal Article

The use of a publicly available online report of physician-level data on the choice of primary care provider (PCP) among new members to the HealthPlus of Michigan health plan was assessed in this study.

Analyzing How Different Patient Groups Respond to Questions About Their Health Care

January 24, 2012 | Story

Rodriguez investigated the degree of differential item functioning on the Clinician & Group Consumer Assessment of Healthcare Providers and Systems (CG-CAHPS) survey.

Using Standardized Encounters to Understand Reported Racial/Ethnic Disparities in Patient Experiences with Care

April 1, 2011 | Journal Article

This research suggests that differences in CAHPS survey results by race or ethnicity are more likely to reflect actual experiences than differences in use of the survey instrument.

Telephone Interpretation Services Can Serve Hospitals Well

April 6, 2011 | Program Result

As the project manager at the University of Michigan said: "We could just grab the phone when patients came in who spoke languages for which we don't have an interpreter."

Jackie Nitschke Center: Increasing Retention in Treatment

April 28, 2010 | Program Result

The Jackie Nitschke Center, located on a quiet side street in Green Bay, Wis., has a history of helping people with substance abuse problems.

The Impact of Interpreters on Parents' Experiences with Ambulatory Care for Their Children

February 1, 2006 | Journal Article

The current investigation focused on individuals seeking health care who had limited English proficiency (LEP). The study sample of 26,671 respondents was taken from the Consumer Assessment of Health Plans Survey (CAHPS). Surveys were completed via ...

If You Have Pneumonia, Which Emergency Department will Give the Best Care?

May 17, 2012 | Program Result

Researchers at Emory University Department of Emergency Medicine analyzed data from two Atlanta emergency departments to ascertain barriers to achieving standard metrics of performance for treatment of patients with pneumonia.

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