Health insurance coverage will be available to purchase through insurance exchanges in every state starting on January 1, 2014, but will consumers know how to use them? The Robert Wood Johnson Foundation’s State Health Reform Assistance Network (State Network) produces reports, toolkits, and other resources to help states develop effective outreach to help consumers navigate the process.
- A brief by the National Association of State Health Policy (NASHP) lists valuable tools that state officials can use when determining how to meet the needs of new and current consumers.
- A State Network brief offers resources and examples for Navigators and In-Person Assistors (IPAs) to use to help consumers use exchanges to purchase insurance.
- A second State Network brief explores how Call Centers can be used as part of a broader strategy for optimizing people, processes, and technology to support the exchanges.