People need help understanding new health insurance options and how they can enroll.
Consumers need help understanding the health care law. Find out what you can do here to #getcovered
Across the country, consumers can get help finding and enrolling in insurance plans offered through the marketplaces. They will be known by different names, depending on who provides the service and where they are located.
The RWJF-funded Alliance for Health Reform Toolkit explains the different kinds of enrollment helpers, provides a breakdown of financing for the helpers, links to news articles and reports explaining the issue, and more.
Navigators and in-person assisters help consumers with the enrollment process. They can be nonprofit organizations, professional associations, licensed insurance agents or brokers, or any public or private entity capable of carrying out the required duties.
Get more information on Navigator programs
CACs exist in many states to help people apply for Medicaid. Being certified as CACs enables organizations that would like to be engaged in application assistance to help consumers in a more formal capacity.
Find out how your organization can become a CAC
Licensed insurance agents and brokers can help consumers and small employers select and enroll in health plans offered through marketplaces.
RWJF and Consumers Union developed consumer-tested brochures and other materials to help explain the health premium tax credits to consumers. Brochures and state-specific materials are availalbe in English and in Spanish. Sample worksheets, timeline illustrations, and more are availalbe for use.
States are currently mobilizing their efforts to provide assistance to individuals who will be able to enroll in coverage through the exchanges beginning in October.
This webinar highlights the key features of consumer assistance strategies being employed in states across the country. It addresses the varying ways in which states are coordinating outreach efforts.
The American Public Health Association's has compiled new resources on how to educate your community about the ACA and insurance marketplaces.
This brief outlines important policy issues for states to consider while implementing their Navigators and In-Person Assistors (IPAs) programs, and summarizes the basic information and guidance released to date.
This issue brief outlines major state decisions regarding coverage expansion consumer assistance strategies and lists valuable tools that state officials can use when determining how to meet the needs of new and existing consumers.
This brief reviews the components of a Call Center as a main face of the Exchange and part of a broader strategy for optimizing people, processes, and technology to support Exchange goals and objectives. It offers tips for strategy development and Call Center management best practices.
HealthCare.gov is the official resource for information about coverage options available through the insurance marketplaces.
Enroll America is a collaborative organization working to engage many different voices in support of an easy, accessible, and widely available enrollment process.
Community Catalyst works with advocates across the country to make sure consumers have a role in transforming health care in their communities.
The Campaign for Action encourages nurses and other health care providers to help currently uninsured and underinsured people in the community gain access to the health care they need.