Responding to Culture: Beyond Cultural Competence Training

This brief, by Finding Answers: Disparities Research for Change, explores an approach to making health care organizations more knowledgeable and responsive to cultural issues—beyond cultural competency training.

The authors point out that cultural tailoring is vital for patients to receive the best care and outcomes from providers and health care organizations. Tailored health care is an essential part of the solution for reducing health disparities.

Key Strategies:

  • Gather information that helps doctors learn about patients’ culture;

  • Build interventions and workflows based on patients’ cultural values, preferences, and perceptions;

  • Choose images and language that resonate with the target population when creating patient education materials; and

  • Sustain each organization’s efforts to culturally tailor care.

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