An important component of ambulatory quality reports are patient experience measures derived from the CAHPS Clinician & Group Survey (CG-CAHPS). CG-CAHPS patient experience measures complement clinical quality measures to present a more comprehensive picture of how well medical practices are providing patient-centered care. Publicly reporting such information can highlight high-performing medical practices and reveal significant opportunities for improvement.
The purpose of this guide is to discuss some of the considerations that go into analytic decisions so CG-CAHPS Survey sponsors and their community partners can hone in on the issues they need to address and weigh their options given their shared goals and constraints. This guide is intended to foster discussions on key decisions analysts need to make to produce comparable results across all of the medical practices participating in the community and can be used for all CG-CAHPS Survey versions, including Adult and Child versions.