Low-Tech Solutions for the High-Cost Problem of Emergency Department Overuse

Quality Field Notes: An Interview with Jenifer Hughes on Reducing Avoidable ED Visits

The Greater Detroit Area Health Council (GDAHC) is heading a successful initiative to reduce avoidable emergency department (ED) visits as part of its work leading the Aligning Forces for Quality (AF4Q) initiative in Detroit.

GDAHC is working with Blue Care Network of Michigan, a statewide health maintenance organization, and Oakland Southfield Physicians (OSP), an independent practice association of more than 300 family and general practitioners, to implement simple, low-tech interventions across OSP practices to help patients understand their options when they encounter a medical issue after-hours. To gain insights into the project’s success, we sat down with Jenifer Hughes, an executive vice president of Administrative Network, Inc., who manages the daily operations for Oakland Southfield Physicians.

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