Consumer Beliefs and Use of Information about Health Care Cost, Resource Use, and Value

Findings from Consumer Focus Groups

Increased investments in transparency—particularly of health care cost and resource use information—are meant to address the challenges of rising costs and inefficient care. However, the ability of these efforts to improve the return on our health care dollars largely rests on how well consumers are able to understand and appropriately apply comparative information on costs and resource use to their health care decisions.

This report summarizes findings from eight consumer focus groups conducted by The American Institutes for Research to support efforts by the Robert Wood Johnson Foundation’s Aligning Forces for Quality grantees to publicly report cost and efficiency information.