M.D. Anderson IVR (Interactive Voice Response) System Training

In: The University of Texas MD Anderson Cancer Center
By: Gning I
Publisher: The Robert Wood Johnson Foundation
Published: 1/1/2011

This resource contains instructions for the Interactive Voice Response (IVR) system and how it is used for the purpose of symptom assessment and management. It is a multiple software/hardware system that consists mainly in a telephone calling system and a database, with built-in security for HIPAA compliance. The application is secured by a personal login and handles the patient symptom research and call scheduling.

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