Poor Ratings from Community Wake Up Hospital

St. Alphonsus Regional Medical Center, Boise, Idaho

Dates of Project: January to September 2006

Field of Work: Hospital organizational culture.

Synopsis of the Work: Transforming Hospital Culture was a national program of the Robert Wood Johnson Foundation in which 10 hospitals documented their stories of improving their organizational culture, with the goal of helping other hospitals understand how to create and sustain culture change in their institutions.

St. Alphonsus Regional Medical Center, a Catholic hospital in Boise, Idaho, was one of the participating hospitals. After negative feedback from community focus groups and patient satisfaction surveys, hospital leadership concentrated on improving operational performance and better supporting nurses. This sidebar describes the hospital's organizational change experience, including the challenges faced.