Quality Improvement Promising Practices from the Field

Translation Quality Assurance Form

Health plans often use written materials for multiple purposes, including educating members about available services, benefits, member rights and care. When done thoughtfully, the translation of certain documents can be a valuable means of communicating with limited English proficiency (LEP) individuals.

Federal laws and some state laws (e.g., California and Texas) require federally funded health care organizations to translate vital documents for LEP patients. Specifically, the HHS Office of Civil Rights policy guidance set forth the following guidelines for ensuring access to written materials and documents for LEP patients served by federally funded health care organizations:

  • Translation of all written materials for each LEP language group that equals the lesser of 10 percent or 3,000 members;
  • Translation of at least vital documents for each LEP language group that equals the lesser of 5 percent or 1,000 members; and
  • Translation of notice of right to competent interpretation of written documents for LEP populations below the above thresholds.

 

 

The National Health Plan Collaborative Toolkit

  1. 1 What Categories of Race/Ethnicity to Use?
  2. 2 Chapter 5: Direct REL Data Collection Methods
  3. 3 Section 5: Case Studies
    1. 3.1 Harvard Pilgrim Health Care: Pilot Test of IVR Outreach Calls as a Mechanism for Collecting REL Data
    2. 3.2 WellPoint, Inc.: Georgia Telemedicine Diabetes Education Project (GPTH): Using Proxy Methodologies to Locate High Opportunity Areas
    3. 3.3 Molina Healthcare's TeleSalud Program: Providing Direct Access to Language Services
    4. 3.4 Kaiser Permanente: Qualified Bilingual Staff Model
    5. 3.5 Kaiser Permanente: Health Care Interpreter Certificate Program
    6. 3.6 Use of GIS Mapping and Decision Tools to Address Disparities
  4. 4 Indirect REL Data Collection Methods
  5. 5 Chapter 5: Promising Practices in Interpreter Training and Competency Assessments
    1. 5.1 Translation Checklist
    2. 5.2 Translation Quality Assurance Form

Quality Improvement Promising Practices from the Field

Short reports of effective and promising interventions demonstrated through the work of RWJF grantmaking. These products include summaries of interventions and "how-to" guides for improving care, summaries of major issues in health care, and video and audio files that further illustrate these ideas.

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