Health plans often use written materials for multiple purposes, including educating members about available services, benefits, member rights and care. When done thoughtfully, the translation of certain documents can be a valuable means of communicating with limited English proficiency (LEP) individuals.
Federal laws and some state laws (e.g., California and Texas) require federally funded health care organizations to translate vital documents for LEP patients. Specifically, the HHS Office of Civil Rights policy guidance set forth the following guidelines for ensuring access to written materials and documents for LEP patients served by federally funded health care organizations:
Translation of all written materials for each LEP language group that equals the lesser of 10 percent or 3,000 members;
Translation of at least vital documents for each LEP language group that equals the lesser of 5 percent or 1,000 members; and
Translation of notice of right to competent interpretation of written documents for LEP populations below the above thresholds.
- 1 What Categories of Race/Ethnicity to Use?
- 2 Chapter 5: Direct REL Data Collection Methods
- 3 Section 5: Case Studies
- 3.1 Harvard Pilgrim Health Care: Pilot Test of IVR Outreach Calls as a Mechanism for Collecting REL Data
- 3.2 WellPoint, Inc.: Georgia Telemedicine Diabetes Education Project (GPTH): Using Proxy Methodologies to Locate High Opportunity Areas
- 3.3 Molina Healthcare's TeleSalud Program: Providing Direct Access to Language Services
- 3.4 Kaiser Permanente: Qualified Bilingual Staff Model
- 3.5 Kaiser Permanente: Health Care Interpreter Certificate Program
- 3.6 The National Health Plan Collaborative to Reduce Disparities and Improve Quality
- 4 Indirect REL Data Collection Methods
- 5 Chapter 5: Promising Practices in Interpreter Training and Competency Assessments
RWJF Scholar examines neighborhood-based death rates from opiate-based painkiller overdoses, compared with heroin overdose deaths.
Learn how The Robert Wood Johnson Foundation is dedicated to building a culture of health in Risa Lavizzo-Mourey's 2014 annual message.
RWJF Nurse Faculty Scholar Jennifer Bellot writes about losing her grandmother to complications from a medical error.
The County Health Rankings & Roadmaps can be put to use right away to help create a culture of health in your community.
America is not getting good value for its health care dollar. These resources explore issues of cost and value of health care.
RWJF Health & Society Scholar Brendan Saloner on subsidized health insurance's impact on family economics.
Judith Halstead, president of the National League for Nursing, writes about the role of nursing education in realizing a transformed health ...
Hilary Levey Friedman, author of Playing to Win: Raising Children in a Competitive Culture, writes about youth sports.
Developing small community homes as alternatives to nursing homes, this radical, new national model for skilled nursing care returns control...
While the need to address disparities in care is well known, few strategies for reducing disparities have been studied systematically.
RWJF established the Future of Public Health Nursing initiative to identify and implement strategies to increase the skills and ability of p...
One doctor in Camden, NJ, Jeffrey Brenner, used data to map “hot spots” of health care high-utilizers—one patient had gone to the hospital 1...