What Happens When Physicians and Hospitals Admit Their Mistakes? Find Out in a New Paper

Background paper on hospital experience with apology after medical errors and the reduction in medical malpractice claims

Eve Shapiro of Eve Shapiro Medical Writing prepared a report describing the experiences of seven "leading edge" medical organizations that have instituted policies and processes for disclosing medical errors.

Key Results

  • The project director interviewed representatives from each of the organizations and prepared a report entitled: Disclosing Medical Errors: Best Practices from the 'Leading Edge'.

    • The report describes the organizations' policies, processes, rationale and results for reporting medical errors to patients and families.

As stated in the online paper:

“Some medical institutions are seeking to turn the tide of medical errors by doing what medical institutions have been historically afraid to do: that is, to confront and openly admit their mistakes, to disclose them to patients and families and throughout their institutions, to investigate their causes, and to use what they learn to improve their processes and their systems so these errors do not recur. The seven organizations highlighted here have begun this journey. What they're doing, how they're doing it, and what they're learning in the process is the subject of this white paper.”