Survey Finds N.J. HMO Patients More Satisfied with Physical, Versus Behavioral, Health Care

Assessing patient perceptions of behavioral health services in New Jersey HMOs

During 2000 and 2001, staff at the New Jersey Department of Health and Senior Services surveyed patients who belong to New Jersey health maintenance organizations (HMOs) and use behavioral health services, to assess the use and quality of those services.

Key Findings

  • Respondents gave their highest ratings to quality of care or counseling services and their lower ratings to the health plan overall.
  • Persons who received out-of-network services were more positive about their care than were patients who received in-network services, but less satisfied with the insurer's administrative process.
  • Almost half of all users of behavioral health services indicated that they are "much better" than they were before treatment.

Funding

The Robert Wood Johnson Foundation (RWJF) supported this project through a grant of $225,395.