Onslow Memorial Hospital
Educating ED Staff About LWBS Issues
The hospital implemented a patient tracking system in order to examine patient and provider data and determine the factors contributing to LWBS (left without being seen) patients. This lead to a mandatory customer service training program for all emergency department (ED) staff and a daily performance report card prominently displayed.
Promising Practices on Emergency Departments
Overcrowded emergency departments bring the potential for serious negative consequences for health care access, quality and patient safety.
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