The hospital implemented a multi-pronged approach for reducing the left without being seen (LWBS) rate and overall patient throughput. The hospital identified the causes of LWBS with a patient survey and then implemented solutions based on this feedback.
To further address throughput, the hospital developed a web based length of stay dashboard, implemented the use of pagers in the emergency department (ED), employed more swing beds, and data analysis to reduce the number of non-urgent patients presenting at the ED.
Quality Improvement Promising Practices from the Field
Short reports of effective and promising interventions demonstrated through the work of RWJF grantmaking. These products include summaries of interventions and "how-to" guides for improving care, summaries of major issues in health care, and video and audio files that further illustrate these ideas.View all
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