During 2000 and 2001, researchers at the Foundation for Accountability (FACCT, no longer in existence) conducted a series of surveys to evaluate the feasibility of using Internet-based surveys of consumers to develop quality ratings of physicians, hospitals, health plans and other health care providers.
- Compared responses from consumers who rated individual physicians and practices in a mailed survey with responses from those who rated the same physicians and practices via the Internet.
- Assessed various methods of recruiting consumers to participate in such surveys.
- Measured the level of satisfaction among users of FACCT's Compare Your Care Internet survey tool.
- Probed nonusers about their lack of participation.
In a report to the Robert Wood Johnson Foundation (RWJF), FACCT's findings included:
- There was little difference in the average ratings of individual physicians or practices provided by consumers who responded by mail and those who responded via the Internet.
- Response rates varied widely but were highest among potential respondents recruited through so-called trusted sources, such as physicians and consumer groups.
- Most respondents said they would use comparative ratings and comments from other patients to choose a doctor.
- Nonusers cited lack of Internet access or time as their primary reason for not using the tool.
RWJF supported this project through a grant of $394,584.
Learn how to improve care transitions and prevent avoidable hospital readmissions, and pick up nursing and medical education con-ed credits.
Mildred Dalton Manning, the last surviving member of a group of U.S. Army and Navy nurses taken prisoner in the Philippines at the start of ...
Addiction by Design: Machine Gambling in Las Vegas examines the ways that the gambling industry has designed gambling machines that encourag...
The RWJF Roadmaps to Health Prize honors outstanding community partnerships which are helping people live healthier lives. The six winners w...
A study finds that 96 percent of nurse practitioners and 76 percent of physicians agreed with IOM report recommendation that “nurse practiti...
The strange pull of this series is its humanity, not its horrors.
A national conversation highlighting efforts to improve care transitions, reduce avoidable hospital readmissions, and lift overall quality o...
Playworks improving the health and well-being of children through safe, meaningful play
The Robert Wood Johnson Foundation is working to increase awareness and understanding of the impact of ACEs and the need to develop effectiv...
While the need to address disparities in care is well known, few strategies for reducing disparities have been studied systematically.
Complaints about low numbers of qualified applicants are overstated. There is a large pool of qualified and talented students of diverse bac...
What's Next Health: Conversations with Pioneers features leading thinkers and visionaries helping us explore ideas and trends important to t...