From 1998 to 2001, staff at the New Hampshire Healthy Kids Corporation worked with the New Hampshire Department of Health and Human Services to implement the state's State Children's Health Insurance Program (CHIP).
Project staff also began work on developing a mechanism to evaluate the quality of the program and services received. They conducted two surveys connected with the evaluation.
The project was part of the Robert Wood Johnson Foundation (RWJF) Healthy Kids Replication Program national program.
New Hampshire received federal CHIP funds in the same time period as RWJF funds for this grant. Staff at the New Hampshire Healthy Kids Corporation:
- Recruited staff in administration, outreach, customer service and data/systems management, and upgraded telephone and computer systems.
- Took the lead in designing marketing and outreach activities and then partnered with the state to implement them.
- Established a work group to oversee the creation of an evaluation mechanism to measure quality and make recommendations on determining quality improvement goals.
The project team also conducted two surveys of New Hampshire families and learned that:
- Some 50 percent of the surveyed families had insurance for their children and 97 percent had a usual source of care for their children.
- Families listed cost as a major factor in their decision not to enroll; paperwork and privacy also were issues.
- The vast majority of families were eligible for Healthy Kids Silver; four out of 75 families were potentially eligible for Healthy Kids Gold.