Effective Date: September 3, 2014
Phone: (877) 843-RWJF (7953)
Fax: 609-627-6401, Attention RWJF Web Privacy
Email: Contact Us.
If you are not satisfied with our response you can contact TRUSTe here.
Unless otherwise disclosed, the Foundation is the sole owner of information collected on the Sites. The Foundation may collect information from our users at several different points on the Sites. For example, we may collect information you provide to us when you use the Sites or otherwise transact business with us, such as when you complete a form on the Sites, when you register for an account with us, and/or when you contact us to inquire about our products or services. More information is provided below.
In order to use some features of the Sites, a user must first complete the registration form. During registration a user may be required to provide personally identifiable information and contact information (such as name, email and postal address).
When a user orders a publication from the Sites, contact/shipping information (such as name, email, and shipping address) must be provided.
Unless otherwise stated, it is optional to provide information about your interests to better facilitate your interaction with the Sites.
We may request information from users via surveys or contests. The requested information typically includes contact information (such as name and shipping address), and demographic information (such as ZIP code). Participation in these surveys or contests is completely voluntary and users may therefore choose whether or not to disclose this information.
If a user elects to use a referral service for informing a friend about our Sites, we ask them for the friend’s name and email address. We will automatically send the friend a one-time email inviting them to visit the website and/or other Sites. We do not store this information except as needed to process the requested referral function.
Cookies and Other Technologies
Like most standard website servers, we use log files, through which we may record Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the Sites, track users’ movement in the aggregate, and gather broad demographic information for aggregate use. Such log file information is not linked to personally identifiable information.
Third Party Cookies
Behavioral Targeting/ Re-Targeting
Social Media Widgets
The Foundation may use personally identifiable information collected from you for several general purposes:
● to deliver the products (i.e., publications) and services that you have requested and respond to your inquiries;
● to provide information about our products and services;
● to manage your profile account and provide you with customer support;
● to conduct surveys relating to the development of our services and Sites;
● to otherwise maintain and administer the Sites; and
● for other purposes described to you at the time you provide information to us.
The examples below explain further how we may use information collected through the Sites.
We store information that we collect through log files, interest boxes, and/or third parties to create user profiles. User profile information is tied to the users’ personally identifiable information to provide services and improve the content of the website for the user. User profiles are used to tailor a user’s visit to our website and to direct pertinent communications to them.
We may share your user profile with others, such as RWJF national program offices, grantees, co-funders and consultants. We would do so because the Foundation aims to ensure that diverse points of view are represented in our work. We believe diverse perspectives and experiences can deepen our understanding of differences in health outcomes and health care delivery. Varied perspectives also can strengthen our capacity to develop effective solutions.
For new email subscribers, we use Double Opt-In which is also referred to as Confirmed Opt-In. We send all new registrants an email with a link to confirm their email subscription. Unless otherwise stated, new registrants will be signed up to receive Advances®, the Foundation’s monthly newsletter. Established registered users will occasionally receive information they have asked to receive such as information about products, services and/or alerts.
Out of respect for the privacy of our users we present the option not to receive newsletter communications. Please see the Choice/Opt-out section below.
From time to time, it may be necessary for us to send out a service-related announcement. For instance, if our website is temporarily suspended for maintenance we might send users an email. Generally, users may not opt-out of these communications, though they can deactivate their account. These communications are not promotional in nature.
Personally Identifiable Information
● when we have your consent to share the information. You may grant such consent at the time you provide or transmit information to us;
● to conform or comply with the law, or if we have a good-faith belief that such action is necessary to comply with a court order or subpoena, to cooperate with investigations by law enforcement or regulatory authorities or to participate or cooperate with a judicial proceeding, to enforce applicable terms and conditions of the website, or in urgent circumstances, to protect the safety of persons or property, including the website; or
● in the event of a merger, consolidation or reorganization involving the Foundation or other similar transaction, your personal information will, in most instances, be transferred to the control of a third party. In addition, we may use third-party service providers (“Service Providers”) to provide certain services, such as hosting, software maintenance, or database maintenance, which are necessary for Foundation operations, including the operation of the website. These Service Providers may be supplied with or have access to the information you provide through the website, but only for the purpose of providing services to the Foundation or on our behalf. Third parties are prohibited by the Foundation from using your information for any secondary purposes.
Aggregate Information (non-personally identifiable)
We may share and disclose information in aggregate, without linking such information to any personally identifiable information.
In general, our users are given the opportunity to 'opt-out' of having their information used for purposes not directly related to our Sites at the point where we ask for information. In addition, users who no longer wish to receive our newsletter or secondary communications may opt-out of receiving these communications by visiting the Subscribe to Email link in the footer of every page.
Our Site may offer publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personally identifiable information from our blog or community forum, contact us. In some cases, we may not be able to remove your personally identifiable information, in which case we will let you know if we are unable to do so and why.
We have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
Updating and Deleting Personally Identifiable Information
We do not collect personally identifiable information for email subscribers.
We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services, please contact us. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Your California Privacy Rights
Pursuant to California Civil Code Section 1798.83, a California resident who has provided personal information to a business with whom he/she has established a business relationship has the right to request certain information regarding the disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please use our contact us form, or write to us at: Robert Wood Johnson Foundation, Route 1 and College Road East, Princeton, NJ 08543-2316, Attention: RWJF Web Privacy.
© 2014 Robert Wood Johnson Foundation
Robert Wood Johnson Foundation
Route 1 and College Road East
Princeton, NJ 08543-2316