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Surgery Special Issue May 2014

An RWJF Collection

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The Effect of Complications on the Patient-Surgeon Relationship After Colorectal Cancer Surgery

Two surgeries in the emergency room

Patient-centered communication keeps patients’ trust in their surgeon high, even after surgical complications.

Complications are common in patients with colorectal cancer who undergo surgical resection. Patients with complications who rated their surgeon’s quality of communication as high, however, had reduced trust in their surgeon 4 percent of the time, compared with 50 percent of the time for patients who rated their surgeons as having poor communication.