A new report unveils states’ innovative approaches for simplifying enrollment processes in Medicaid and the Children’s Health Insurance Program (CHIP). These insights could help other states boost enrollment and retention, improve customer experience, and run Medicaid programs more efficiently.
The report provides guidance related to five major areas:
- eligibility determinations
- renewals and transfers
- business process improvement
As a result of the states' work, families may now experience improved clarity and speedier decisions when interacting with public health coverage programs and eligibility staff can manage case loads with greater efficiency and accuracy.