Meaningfully engaging consumer leaders in the Aligning Forces for Quality (AF4Q) initiative helps ensure the community's patient, caregiver, and consumer needs are met. Meaningful consumer engagement (CE) is a term often used when describing multi-stakeholder organizations. It is a set of practices established to activate consumers in all aspects of a project’s design, governance, implementation, and evaluation. Meaningful consumer engagement is:
This document outlines key competencies and core operations for Alliance project staff, including the project director and CE lead, who work with consumers and on consumer engagement goals. Presented is a set of operations critical to engaging consumers and advocates successfully in AF4Q. They include recruitment, strategic planning, relationship building, facilitation, support and retention, and evaluation. Each category includes sample resources and implementation methods.