Who Is Talking? Who is Listening? - Improving Communication Among Hospital Nurses and Clinicians

Developing a training series for hospital nursing and medical staff on inter- and intra-disciplinary communication

Joint Commission Resources in Oak Brook Ill., oversaw development and testing of an online course and support materials to improve communication among hospital nurses, physicians and other clinicians involved in team-oriented patient care. The project ran from 2006 to 2008.

The project produced an online course, Enhancing Clinician Communication—Improving Patient Safety, that uses video footage to demonstrate common health care situations and the communication skills required to deal with them. The depicted scenarios include interactions between nurses and physicians and other health care professionals.

The project team also developed a DVD version of the course with a companion train-the-trainer text. Not initially planned, the DVD was a response to the inability of several of the test hospitals to access the online material.

In 2008, approximately 1,550 clinicians across the 17 hospitals took a beta version of the course, although not all participants completed all components. One of the hospitals—John H. Stroger Jr. Hospital in Chicago—accounted for about three-quarters of the test-takers.