This article examines the use of evidence-based care management processes by large physician organizations. Care management processes are designed to improve care for people with chronic illness. Over 90 million Americans have a chronic illness and chronic illness is responsible for more than three-quarters of national health care costs.
The authors analyzed data from 538 physician organizations in the United States that had 20 or more physicians and treated at least one of four chronic conditions. The physician organizations completed a telephone survey to identify their use of various care management processes.
Chronic care management is an increasingly important component of quality health care. While the use of care management processes is increasing, physician organizations have yet to fully utilize these processes across the spectrum of chronic illnesses.