From December 2005 to May 2008, staff members and consultants at the North End Outreach Network (NEON), a coalition of community service organizations in Springfield, Mass.:
Springfield's North End is the poorest community in Massachusetts. Approximately 50 percent of its residents either have been incarcerated or are family members of an inmate. NEON uses a network of community health workers to help meet the needs of the community for social and medical services and to engage families in civic life in order to promote family and neighborhood stability.