Improving Communication Among Nurses, Patients, and Physicians

There are no shortcuts to institute Transforming Care at the Bedside (TCAB); patience, education and teamwork are needed, according to this staff nurse at one TCAB pilot hospital, writing in a special supplement to the American Journal of Nursing. The impact on patient and staff participation, communication and satisfaction, however, is indeed transformational. Kimberley B. Chapman provides detail from her front-line staff perspective of how her hospital has grappled with implementing this nurse-led, quality improvement program, and ultimately changed the care they provide.