Aligning Forces for Quality Sites Reveal Consumer Engagement Challenges for Chartered Value Exchanges

Until recently, policy-makers and researchers have paid very little attention to achieving meaningful consumer engagement on a large scale at the community level. However, evolving policy perspectives on improving the value of health care spending reflect that providing more information to patients will empower them to make better decisions and improve their interactions with the health care system.

New proponents anticipate that consumers can and will become engaged on a previously unrealized scale but the evidence to support these assumptions is limited. Therefore, the Aligning Forces for Quality (AF4Q) program, launched in 2006 by the Robert Wood Johnson Foundation (RWJF), offers a window on real world experience in initiatives to engage consumers as integral participants in promoting public reporting and advancing quality improvement.