Physical Transformation Spurs a Culture Change

Lakeland Community Hospital, Niles, Mich.

Dates of Project: January to September 2006

Field of Work: Hospital organizational culture.

Synopsis of the Work: Transforming Hospital Culture was a national program of the Robert Wood Johnson Foundation in which 10 hospitals documented their stories of improving their organizational culture, with the goal of helping other hospitals understand how to create and sustain culture change in their institutions.

Lakeland Community Hospital in Niles, Mich. was one of the participating hospitals. Its transformation focused on renovating the hospital's facilities, expanding the use of technology, and improving services, as well as improving patient care through patient-oriented practices. After the transformation, patient satisfaction increased and Lakeland Community Hospital was voted "The Best Healthcare Facility" in its local area (by a local newspaper group, Leader Publications). Read the sidebar for more.