From 2002 to 2005, staff at Families USA created and ran a support center—the Health Assistance Partnership—to provide technical assistance to consumer health assistance programs.
Consumer health assistance programs, also known as ombudsman programs, educate patients and consumers about their health care rights and responsibilities, including insurance coverage, and identify, investigate and resolve complaints about health care coverage and services. The programs consist of three main types:
The project team established collaborative networks among the three main types of consumer health assistance programs, serving nearly 1,000 such programs nationwide.
Partnership staff provided technical assistance services to strengthen consumer health assistance programs in all three networks and to stimulate cross-network communication and information sharing.
The project team established the Health Assistance Partnership to help state health insurance assistance programs enhance their capacity to serve Medicare beneficiaries and their caregivers. Staff provided education and technical assistance through: