The mission of EM Xpress is to eliminate ambulance gridlock at hospitals by speeding patient offloads. Borrowing from a car racing model, EM Xpress uses “pit crews” to expedite the transfer of patient care between emergency medical services (EMS) and emergency department (ED) staff. The hospital hired trained emergency medical technicians (EMTs) to work as ED technicians.

While one EMS provider works with a charge nurse to deliver patient information, another works with the ED tech to offload the patient to a bed or gurney. The goal of EM Xpress is to offload patients quickly and safely so that ambulance crews can avoid delays at the ED and get back on the road to respond to other calls.