Research Paper Encourages Organized Patient Involvement in MCOs

White paper on patient representation plans in managed health care

From 1997 to 2000, investigators at the Indiana University School of Public and Environmental Affairs prepared and disseminated a publication exploring opportunities for patient representation in managed care organizations (MCOs).

Key Results

  • Project director, Marc A. Rodwin, PhD, authored "Consumer Voice, Participation and Representation in Managed Health Care: A White Paper." In the paper, the author indicates that the consumer voice can:
    • Set standards and priorities for benefit coverage decisions.
    • Open to public scrutiny the process by which MCOs make key decisions about rationing health care.
    • Provide feedback about local problems.
    • Spur organizational change.