From 1995 to 1996, staff from Harvard Pilgrim Health Care developed a model for a family support program to address problems encountered by pre-term infants and their families.
As part of the development process, project staff identified and interviewed members who had pre-term infants and the providers who were responsible for their care.
The project was part of the Robert Wood Johnson Foundation (RWJF) Chronic Care Initiatives in HMOs national program.
Project staff developed and established a family support program model for pre-term families that can help health plans intervene early and effectively to ease the stress these families experience.
Based on interviews with members who had pre-term infants and the providers who were responsible for their care, project staff recommended that: