Louis Harris and Associates, Inc. (now Harris Interactive Inc.), New York, carried out a 1995 survey of consumer perceptions of health system changes.
Using 15-minute telephone interviews, Louis Harris & Associates surveyed about 4,500 adults in 15 U.S. communities selected for diversity in size, location, population, and degree of health market development.
Data collection was completed in one month during the summer of 1995.
The survey found that consumers were surprisingly positive about recent changes in their personal access to care and quality of care and were greatly concerned about costs and looked to managed care as a means of significantly holding them down. Specifically, the survey found: