Technical assistance for RWJF's Urgent Matters program sites that are participating in the Agency for Healthcare Research and Quality research network

The Foundation's Urgent Matters program was designed to improve the availability and timeliness of care in hospital emergency departments and the use of these departments as a window into the safety net to raise public understanding of the interaction between safety net functions and workings of the health care delivery system as a whole.Overcrowding in hospital emergency departments remains a major challenge to quality health care, as noted in a recent Institute of Medicine report, and the effects of overcrowding are often manifested through long waiting times for patients seeking medical attention and rerouting from one hospital to another. National quality groups have signaled the need for standardized measures to capture how efficiently patients are moving through emergency departments for the purposes of publicly reporting the information captured by these measures and improving performance of patient flow. Although previous efforts to improve quality have resulted in some tools to improve processes in emergency departments, those tools have not been tested in different settings. This grant supports a rigorous evaluation of best practices to: (1) accelerate methods to improve quality of care in the emergency department; and (2) provide data to support development of performance measures. Once these tools and practices are tested, the results will be shared with communities participating in the Foundation's regional approach to improving health care quality.

Grant Details

Amount Awarded $2,316,877.00

Awarded on: 1/28/2008

Time frame: 3/1/2008 - 12/31/2011

Grant Number: 63453


Milken Institute School of Public Health at George Washington University

2121 K Street, N.W., Suite 200
Washington, 20002-4409


Jesse M. Pines
Project Director


Marcia J. Wilson
Project Director