Measuring quality: Understanding the patient satisfaction profiles of vulnerable populations

The Foundation's initiative, New Connections: Bringing Diversity to RWJF Grantmaking and Increasing Secondary Data Analyses, was designed to address needs for data that can inform the Foundation's program planning or measure progress toward its strategic objectives. To better understand the origins of racial disparities in the American health care system, this study will examine the interrelationships of race/ethnicity, consumer unmet mental health needs, health care utilization and patient satisfaction. More specifically, the purpose of this study is to determine whether minority patients experience a higher rate of untreated mental health needs in the health care system; and secondly to determine how these unmet mental health needs coupled with chronic mental health problems affect minority consumers' patient satisfaction. To explore these relationships, a secondary data analysis of the Healthcare for Communities Wave 2- 2000/2001 (HCC2) data will be performed. The HCC2 is a survey of consumer experiences with their mental health care and general medical health care. This survey was specifically designed to collect data on: (1) a consumer's access, utilization, and quality of care for alcohol, drug, and mental health care; (2) changes in the public policies concerning alcohol, drug, and mental health (ADM) care; and (3) changes in the structure and financing of ADM service delivery at the community level over time. Statistical analyses will include Heckman selection models and probit models with sample selection to control for differences in unobservable factors that might influence the likelihood of treatment.

Grant Details

Amount Awarded $54,999.00

Awarded on: 5/30/2007

Time frame: 6/1/2007 - 12/31/2008

Grant Number: 61869


University of Alabama at Birmingham School of Medicine

Faculty Office Tower 1203
1720 2nd Avenue South
Birmingham, 35294-3412


Lisa C. Gary
Project Director