Urgent Matters -- Demonstration

The Foundation's Urgent Matters program was designed to improve the availability and timeliness of care in hospital emergency departments and the use of these departments as a window into the safety net to raise public understanding of the interaction between safety net functions and workings of the health care delivery system as a whole.Numerous studies indicate that the number one driver of satisfaction of emergency department patients is the time to evaluation by the physician. In many large hospitals, this is simply not attainable, because of the physical space constraints seen in many of these safety net institutions. The purpose of this project is to radically revise the system in a way that will meet patient needs more rapidly, efficiently, and in a more pleasing fashion to the patient. Because the vast majority of safety net hospitals have the same types of peak-flow phenomena, as well as coverage with multiple physicians at peak hours, the physician/physician's assistant triage concept is one which should be replicable at all safety net hospitals.

Grant Details

Amount Awarded $250,000.00

Awarded on: 5/2/2003

Time frame: 5/1/2003 - 4/30/2004

Grant Number: 48564


Inova Health Care Services dba Inova Health System

8110 Gatehouse Road
Falls Church, 22042-1210


Thom A. Mayer
Project Director