Assessing patient perceptions of behavioral health services in New Jersey HMOs

There is currently no information from the consumer's perspective about the quality of behavioral health services delivered by New Jersey's, or any other state's, HMOs. The purpose of this project is to survey commercially insured HMO enrollees to assess the quality of behavioral health services. Using the Consumer Assessment of Behavioral Health Services survey, the New Jersey Department of Health and Senior Services will work with health plans and an independent survey organization (Eagleton Center for Public Interest Polling at Rutgers University) in order to complete the data collection steps. The survey will assess various domains including access, plan selection, satisfaction with care experience, administrative services, and overall consumer satisfaction with experience. This information will be used to examine patient perceptions within and across health plans and to compare behavioral health services quality with those of general medical services within plans.

Grant Details

Amount Awarded $229,387.00

Awarded on: 6/15/2000

Time frame: 7/1/2000 - 12/31/2001

Grant Number: 37698


State of New Jersey Department of Health

P.O. Box 360
Trenton, 08625-0360


Frances Prestianni
Project Director