April 1, 2013
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Journal Article
Various methods of calculating eligibility rates in random digital dial (RDD) surveys lead to substantially different response rates.
March 26, 2013
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Issue Brief
Forces Driving Implementation of the CAHPS® Clinician & Group Survey is part of a suite of resources on patient experience designed by AF4Q to assist community health collaboratives.
February 4, 2013
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Journal Article
The practice of patient-centered care remains in its developmental stages—hampered, in part, by limited evidence of its effectiveness.
December 1, 2012
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Journal Article
Providers who treat patients with chronic conditions can achieve high patient satisfaction.
December 1, 2012
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Journal Article
Greater use of patient-centered medical home processes were not associated with patients’ perception of care according to this study.
October 1, 2012
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Issue Brief
Increased investments in transparency—particularly of health care cost and resource use information—are meant to address the challenges of rising costs and inefficient care.
October 1, 2012
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Issue Brief
This brief offers a snapshot of physicians’ views on having access to this kind of information themselves and having this information available to the public.
September 1, 2012
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Journal Article
At the midpoint of the Aligning Forces for Quality (AF4Q) initiative, the authors report on the learnings and challenges experienced in the initiative thus far.
September 1, 2012
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Journal Article
Multi-stakeholder regional alliances have generally been successful with public reporting, but they have struggled with quality improvement. Regional health information exchanges have generally not used multi-stakeholder governance and have often be ...
September 1, 2012
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Journal Article
Regional efforts to improve quality of care face particular challenges when addressing racial and ethnic disparities in health. Diverse populations have different needs and barriers, and the same quality improvement (QI) intervention can affect them ...